HELP

Thank you in advance for reading and enjoy your stay at the Arcipelagus. My best regards, 
Alia Baroque
Owner and creator of Fallen Gods Inc., Libertine and the Arcipelagus

If you cannot find the answer to your question in this FAQ, please im/notecard  Fallen Gods Inc.'s Customer Service representative Sonya Marmurek
(Updated 24/11/2021)

CONTENTS
- About Shopping, Vendors and keeping updated
- About Refunds, mistakes and missed deliveries
- About Gacha retired products 
- About Skins & Tattoos: BOM & Appliers, NB/PG
- About Customs, collaborations and ideas
- About Petites
- About Libertine
- About Builds
- About Regions, the Arcipelagus and the people
- About Events and Markets


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About Help Pages
Dear Patron, if you are reading this you are already part of the 99% of nice customers I am blessed to have, but please understand that the reason why sometimes some answers might sound very sharp is because there's always 1% to which those replies were already used often in the past 15 years I run a creative brand in Second Life. I apologize if it hurts your intelligence and it was probably not meant for you.

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About Shopping, Vendors and keeping updated

Q: How do your vendors work? In some vendors there's a big picture in the middle, but I want the skin on the side: how can I buy that?
A: Scrollable Casper vendors work so that you always buy whatever is in the middle, the big picture. If you left click any of the small pictures on the side, they will become the big picture in the center and you can buy them then. Note that clicking the vendor will bring out a menu with options for info, gifting and pay. These provide you information about the currently selected product, allow you to purchase the item as a gift for someone else, or pay to purchase it for yourself. For more specific information on the Caspervend system, see their wiki: https://wiki.casperdns.com/index.php/CasperVend_2

Q: How do I keep updated on your creations? Can you IM me for a release?
A: It's easier for me to update people about my new releases through such channels as the Official group, the blog or online communities as flickr, twitter, facebook, plurk. You can find group joiners and links to online communities at the Info Desk and Books in the temple or on my profile.

Official Group: copypaste this in your local chat in Second Life to join:
secondlife:///app/group/ed1aa2db-9919-01c0-1573-624f32aad180/about


Q: Do you have gift cards?
A: Yes, there are gift cards available at the main info desk and welcome stand. Also all of my vendors allow gifting, as do the products I have on marketplace.

Q: One of your creations I saw/love/own is currently retired/has-no-appliers, can I contact you?
A: NO. 
Please consider that I am aware of the long process of updating the hundreds of creations I have in stock, how appliers are made and how much time I have at disposal in my life, together with my own plans, interests and priorities; contacting me won't change my schedule, priorities and time allocated for those matters. 
Be aware I appreciate deeply your long time support but insisting on contacting me hoping that tattoo/skin you love will be done faster will actually achieve the opposite: take from me precious time that can be used to actually get work done. Thank you in advance for your patience.

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About Refunds, mistakes and missed deliveries

Q: I purchased your product Inworld and it didn't get delivered, what shall I do?
A: You can have the product redelivered by either using the Redelivery button on the entrance books, or simply clicking on any of the vendor panels in the temple. All of them are CasperVend and can therefore be used to redeliver anything you have purchased from me earlier. 

Q: I purchased your product on Marketplace and it didn't get delivered, what shall I do?
A: You can redeliver Marketplace purchases yourself these days, please go to your Order History at the Marketplace and click Redeliver Item.

Q: I purchased the same identical product twice with the same avatar, may I have a refund?
A: Yes, of course. Please contact Sonya Marmurek as soon as possible with the details about the double-purchase.

Q: I purchased your skin with my alt, may I get it on this avatar too?
A: No, am sorry.

Q: I bought something from you and now I actually think I like another version more, may I return it to you and get the other one?
A: No, am sorry. All my creations are no transfer.
Q: But if I promise I will delete it?
A: No, am sorry. Please try demos before a purchase and if having doubts or concerns contact Sonya Marmurek for more information before your purchase.

Q: I bought your creation and it was a mistake because ->insert any reason here<-, may I have a refund?
A: I am sorry, no. Please do consider all purchases are final, try demos which resemble perfectly the final product and if having any doubts contact Sonya Marmurek prior to your purchase and read the product panel.
If your cat, baby or pink flamingo stood on your keyboard it's warmly suggested you keep them safely off when entering a store, so they do not make purchases for you by accident.

Q: I have no-copy items of yours, could you change them to copy for me?
A: No, am sorry. No permission changes.

Q: /me emotes something very kinky and sexual, offering more amazing performances
A: Not working really but hey, thanks! (please don't contact Sonya with this modality, I fear might work afterall...)

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About Gachas

Updates and information will be communicated through Inworld Group, blog and other media. All Gachas are currently retired and in the progress of adaptation towards new formats.

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About Skins & Tattoos: BOM & Appliers, NB/PG


Q: I bought a skin, and got four. What are these variants and their markings?
A: The skins have four variants: regular default, NB, PG and NB/PG. Regular default one that has no letters after its name has eyebrows and nipple/genital textures on it. The others vary depending on the letters.

Q: What does NB mean in a skin name?
A: No Brows. You can use your own eyebrow layers. There's also free tintable eyebrows at the store.

Q: What does PG mean in a skin name?
A: No nipple or genital textures. You can use your own layers, or be barbie/ken.

Q: I'm wearing PG skin, but my body is definitely not PG! Why?
A: Skin changes only textures. You should check how to make your body look PG, it differs per mesh body. Check HUD and manual.

Q: I have a skin from you that doesn't have NB or PG variants and/or has painted on nail details. Will you make me a fixed one?
A: All skins will be updated to include NB and PG variants, and with removed nail-details, so eventually you'll get the update to your skin. The process takes time, and there's no scheduled timetable. No custom personal updates ahead the schedule.

Q: Are your skins BOM?
A: Yes. All the skins include system layer skin, which works as BOM. The latest releases are BOM only, and have no appliers.

Q: What does BOM even mean and how do I wear it?
A: Bakes On Mesh. Right click and wear the skin layer from inventory, just like in the days before mesh. Works both on BOM-enabled mesh and system bodies.

Q: How do I make my mesh BOM?
A: Depends on the mesh, and some of them might not be updated for BOM, so check with the mesh creator for info first. Common practice is: get redelivery of your mesh to make sure it's the latest version, search HUD for BOM button to click, and remember to remove the body alpha layer.

Q: Where can I learn more about BOM?
A: There's a thorough guide and explanation on Slink's website: https://slinkstyle.com/slink-redux-and-bakes-on-mesh-faq/

Q: Do you have any appliers for your skins, or are they just BOM now?
A: All the new releases are BOM only. There's still plenty of older releases that have omega appliers included in the store, but in time they will be updated to the current standard and the appliers will be retired. Please read the info text on each skin carefully to know what it includes, and try the demos before purchase.

Q: Are your tattoos BOM?
A: Yes. All the tattoos include system layer tattoos, which works as BOM. The latest releases are BOM only, and have no appliers.

Q: Do you have any appliers for your tattoos, or are they just BOM now?
A: All the new releases are BOM only. There's still plenty of older releases that have omega appliers included in the store, but in time they will be updated to the current standard and the appliers will be retired. Please read the info text on each tattoo carefully to know what it includes, and try the demos before purchase.

Q: Where is <older skin/tattoo that is not in store>? Can you sell it straight now that we have BOM?
A: I temporarily retired all the skins and tattoos that did not have appliers. The re-releases are now faster with BOM, but there's no promise on the timetable. If you cannot find it in the store, it is not currently available.

Q: Why don't you re-release all your older stock as is now that we have BOM?
A: My creations span 15 years. The quality of my current skins is much higher in resolution and detail and I don't feel like going backwards in time by re-releasing my old work as it was.

Q: When are you going to re-release <skin/tattoo>?
A: There is no priority list or order of action. No guarantees or timelines. 
Q: If I ask you to sell <an old skin/tattoo> every day in an IM, will you do that?
A: No, am sorry. 
Q: Is there a request list or voting poll about which skins/tattoos you should re-release next?
A: No, am sorry. No request lists.

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About Customs, collaborations and ideas

Q: Do you accept custom works, commissions?
A: No, am sorry.
Q: I will pay you gazillions of euros?
A: No, am sorry.
Q: You can resell it after, it's really a cool idea?
A: No, am sorry.

Q: I have this really nice idea, would you like to hear it?
A: Sure, send me a note. But please also consider the following things: I probably have already dozens of projects I am on and am slowly completing; I also never recreate copyrighted material, I might get inspired by a lot of things but try to interpret in my own ways.

Q: Do you use templates for your work?
A:  I do not use any skin templates, my skins, tattoos and body layers are 100% unique and original. If something looks as my work, it probably is. If you see others selling something like that, please contact me, thanks in advance. I do use quality/legit mesh templates for builds, furniture and outfits (Not including collaborations with other brands and original mesh.)

Q: I have an attachment/accessory that is not matching your skin, will you texture it, I would also pay you?
A: Due to an infinite number of accessories creators and a very large request over the topic I can't accept this request anymore, but I am slowly providing a base color swatch full perm texture in all skin sets as I update my stock.

Q: I have an attachment/accessory that is not matching your skin, can I have RGB values?
A: Of course, but there's also a firestorm feature now that allows you picking RBG values yourself. If that doesn't work, I am slowly providing a base color swatch full perm texture in all skin sets as I update my stock.

Q: I am a creator, and created this accessory, would you create custom textures to match your skins?
A: I am not considering at the moment any adaptation before all of my stock is up to date.

Q: May I have one particular texture you made? (skins, builds, etc)
A: No, am sorry. (See additional copyright statement below)

Q: I hate you, I want you to do this for me.
A: I love you, but I can't cope.

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About Petites

Q: How does a petite avatar work?
A: The easiest way to see and understand it is to try it out. Get a free demo and follow the instructions on the notecard, then try the HUD with all the skin colours and sets on it.

Q: Is your petite BOM/Omega/Modifiable?
A: No. Fallen petites are complete avatars, ready from the box. They cannot be modified, don't work with Omega or BOM. If you want a petite avatar to use with your own human skin, or other modifications, buy one from Yabusaka Loon, the creator behind petite mesh.

Q: Can I have your petite modifiable so I can change my skin?
A: No, am sorry. Yabusaka's petites are modifiable, and work with omega. If you want to modify your petite, you are better off with those. My petites are sold as full avatars with a different texturing system and are no-modify.

Q: Will there be Bento Petites?
A: Yes, we are planning to update also Fallen Petites to Bento.
Q: When when when?
A: There is no timeframe or guaranteed dates on this yet.

Q: Why are my legs missing?
A: You are most likely wearing legs that have HC marking. That means 'hooves cut' and the lower legs and feet are missing on purpose so your petite can wear hooves instead. If you want to see your feet, wear a version that does not have HC marking on it.

Q: Why aren't my legs missing enough? I want to alpha my lower body completely.
A: You don't alpha the body, you wear a different body altogether. All the petites have Upper Body variant in the box. Wear that instead of the regular body, it is exactly what it says, just the upper body. That works well for centaurs and mer-petites.

Q: Are you selling the outfits separately?
A: No, am sorry. Outfits are a part of the petite, each petite a unique, complete creation.

Q: Why are my face/head/hands a different colour than the rest of my body?
A: You probably used the Petites Base HUD and tinted one of the body parts, or set full bright or metal/shiny enabled. Wear the HUD again and make sure that all your body parts are set the way you want.

Q: I look all stretched and monstrous, how do I fix this?
A: It's a SL bug, relogging should get you back to your normal petite self.

Q: I've seen a petite of yours that I want, but can't find it in the store. Are they all here?
A: There are many petites that are available only during Fantasy Faire in April.

Q: Where can I get Developer's Kit and templates to make Petite clothing?
A: If you want to just make your own skin or layers, Yabusaka's Petite is modifiable and can be Omega enabled. If you want to make skins for sale: Petite Dev Kits are not currently open for applications.

Q: I want to make mesh clothing for Petites. How do I get the rigging model?
A: Contact Yabusaka Loon and ask him, but keep in mind that the rigging models are not given automatically on request. The applicant should have a store that exists at least for a year and makes original mesh. Models are given out by Yabusaka's discretion.

Q: Where can I get hair for my Petite?
A: Mesh hair has to be either rigged especially for Petites, or to be unrigged and modifiable so you can scale it down yourself. For example Wasabi sells a lot of hair made for Petites.

Q: Is there a group for petites?
A: Yes. Join ~petites~ in-world. Copy-paste the following in your local chat:
secondlife:///app/group/debe0c6f-7a86-70df-7405-ae36d55e0dc5/about


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About Libertine

Q: Can I have Libertine furniture with modify rights?
A: I am planning a general update on all of my furniture that will include modify rights.

Q: Can I have Libertine furniture for discounted price for <reasons>?
A: No, am sorry, unless it is discounted for a special event for everyone.

Q: Can I get the animations without the furniture?
A: No, am sorry.

Q: I don't understand how the furniture works?
A: Most furniture has AVsitter and a very easy sit method, ZED sitter purchases come with a detailed notecard explaining everything and a fancy picture with a fast coverage of where to sit, full perm, so you can share it with your partners in crime. Each furniture product has a panel with information on sitter system and other details.

Q: Can I test the animations in the furniture before purchasing?

A: Yes, you can test them in the Libertine Showroom, but keep your clothes on when testing. If you want to try the animations naked and arrange an imprompty orgy, please use the Adult Showroom in Zindra instead.
Showroom:
http://maps.secondlife.com/secondlife/Selidor/215/128/1528
Adult Playground for Imprompty Orgies:
http://maps.secondlife.com/secondlife/Rancourt/39/8/3669

Q: Where can I find a Guide to all Libertine Eggs?
Please follow this link: Coming soon.

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About Builds

Q: I saw your Build at Fantasy Faire/Home & Garden Expo/ Your sims, do you sell them?


A: I try to prepare those builds for sale, then get stuck in other things. I hope to have them ready to share one day, for now: I do have a few I am selling at the Libertine & Builds Showroom here:
chttp://maps.secondlife.com/secondlife/Selidor/215/128/1528

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About Regions, the Arcipelagus and the people

Q: May I take pictures or make videos at your sims?

A: Yes of course, I am honoured if you wish to do so. Feel free to send me a link to the pictures or videos after, I would love to see them. You can also add the pictures or videos you take on Arcipelagus to my flickr group.

Q: I saw this build on your sim, will you sell it to me?
A: If I didn't place it for sale already probably I don't mean to ever, reason can be because I wish to keep it unique on the grid or because it doesn't feel complete enough still for sale.

Q: Do you build sims on commission?
A: No, I am sorry.

Q: I want to live on your sims, may I?
A: The sims are open to anyone anytime, if you can tolerate the lack of permanent rezzing and feel already at home, please do so, you honor me and what I created.

Q: Do you rent your houses in the lost town?
A: I don't mainly because this way all can enjoy them and feel at home there.

Q: Is there any RP/Roleplay going on at the sims, may I roleplay there with my friends?
A: There is not a pre-made roleplay system at the sims, but anyone is free to roleplay and have RP sessions with their friends as long as not imposing on other visitors.

Q: There's an idiot griefing me at your sims, what shall I do?
A: Try to contact the person and just ask them to stop, if that doesn't work contact me or Sonya Marmurek as soon as possible, or ask in the Fallen Gods group if any of my friends with estate powers is online.

Q: What do you consider griefing?
A: Pushers, deformers, particle spammers, overall impolite behaviour that disrupts the peace of sims.

Q: What shall I do with people using bloodlines or testing magical huds and weapons?
A: I am not fond of bloodlines so request them to not use them on my sims, as for weapon and magic huds testing I also request to test elsewhere, since the Arcipelagus is a safezone for all people that wish a quiet stay. If the person persists, please contact me or Sonya Marmurek.

Q: Do you accept nudity on your sims?

A: Yes I do, not only because a skinmaker and all of my sims are mature, but also because I believe in the beauty and normality of nude bodies, virtual or not. What I do ask is people not imposing their nudity, harassing others and avoiding explicit intercourses or animations just out of respect to other people. 
I discourage nudity in my store though out of respect to other customers, erections are not tollerated allover the sim. (Keep the tiger off-guard)

Q: Can people have sex on your sims?
A: Yes and No: animated sex is not allowed. In IM people can do whatever they want, and tasteful, natural nudity might be fine, but it is against TOS to have animated sex in a Mature sim. If you wish to test the animations of the Libertine furniture, please keep your clothes on. If you want to test them naked, please go to Libertine's adult showroom located in Zindra.
Adult Playground for Imprompty Orgies:
http://maps.secondlife.com/secondlife/Rancourt/39/8/3669

Q: There are furries, nekos, vampires, goreans, lifestylers, petites, orbs, car avatars, demons, kid avatars, mermaids, aliens, mutants, witches, *anyreasonIdon'tlikethisavatar* on your sim and I don't like that, would you make them leave?
A: If they are behaving respectfully, under LL TOS and not disturbing anyone, just enjoying their time at the Arcipelagus, I don't see any valid reason I should.

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About Events and Markets

Q: Do you rent in RP sims markets?
A: I don't rent at any market, but I do visit each offer and try to support roleplay communities if I like the sim and idea. Please send a notecard with a brief explanation and landmark to Sonya Marmurek, she gathers and organizes my correspondence so I can go through them at even intervals and in good time.

Q: Do you rent in malls and clubs?
A: No, I am sorry.

Q: Do you participate in Hunts?
Q: Do you sponsor events?
Q: Do you sponsor fashion shows?
Q: Do you sponsor roleplay events, tournaments?
A: Depends, if I find the topic interesting (which can also be something different from my usual creations) and how I can manage with my schedule. Please send Sonya Marmurek a notecard a with a brief explanation and deadline, she gathers and organizes my correspondence so I can go through them at even intervals and in good time.

Q: Do you have affiliate vendors?
A: No, and so far don't plan to am sorry.

:::::::::::::::::::::COPYRIGHTS:::::::::::::::::::::
All creations by Fallen Gods Inc. brand are copyrighted and property of
the Second Life Avatar Alia Baroque and the relative owner and creator
of that avatar account. Stealing textures, builds (so including any avatar
appareance and any inworld build created by Alia Baroque and/or under
the brand Fallen Gods Inc.) will be persecuted legally under the DMCA
(digital Millenium Copyright Act) and also will be reported to Linden Labs as abuse.
Fallen Gods Inc. Creations are made by Alia Baroque ONLY, user alia.baroque.
Collaborative projects with other brands carry the participants Name and Brand.

http://fallengodsinc.blogspot.com/


Congratulations you made it till the end, I Applaud you oh awesome Patron! Here's a gift for you, your own secret Room of Doom: http://maps.secondlife.com/secondlife/Selidor/119/111/23

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